At Marketjomi, we are committed to providing a convenient, transparent, and reliable shopping experience for customers purchasing our lighting products and home illumination accessories.

Marketjomi is operated by Quanzhou Taiwan Investment Zone Xinwei Communication Equipment Co., Ltd. This Shipping Policy explains how orders placed through https://marketjomi.com are processed, shipped, and delivered, including information about shipping fees, estimated delivery times, order tracking, customs charges, and shipping-related inquiries.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Order processing may include payment verification, product preparation, quality checks where applicable, protective packaging, and shipment arrangements.

Because our product selection includes pendant lights, table lamps, decorative lanterns, and other lighting accessories, certain items may require additional packaging precautions to help protect delicate materials during transportation.

Processing times may be extended during peak shopping periods, promotional events, public holidays, or periods of increased order volume.

If an unexpected issue significantly affects the processing of your order, we will make reasonable efforts to notify you using the contact information provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from shipping transit time.

2. Shipping Destinations

Marketjomi ships to eligible destinations supported by our checkout system.

Available shipping countries and regions may vary depending on your delivery address, product characteristics, local shipping restrictions, and carrier availability.

You can confirm whether delivery is available to your location by entering your shipping address during checkout.

Certain destinations may be unavailable because of transportation restrictions, customs requirements, local regulations, or logistics limitations.

If we are unable to fulfill an order to your selected destination, we will contact you to discuss available options, including cancellation and a refund where appropriate.

3. Shipping Methods and Fees

Marketjomi offers standard shipping based on the order amount.

Free Standard Shipping

Free standard shipping is available on eligible orders totaling $39.99 USD or more.

Qualifying orders will automatically receive free standard shipping at checkout when the applicable shipping option is available.

Standard Shipping

Orders totaling $0.00 USD to $39.98 USD are subject to a standard shipping fee of $6.99 USD.

Shipping eligibility is generally calculated based on the order subtotal after applicable discounts and before taxes or other charges, unless otherwise indicated during checkout.

The applicable shipping method and shipping fee will be displayed during checkout before payment is completed.

The final shipping charges shown at checkout will apply to your order.

4. Estimated Delivery Time

After an order has been processed and dispatched, standard shipping is generally estimated to take 7–15 business days, depending on the destination and shipping carrier.

Order processing typically requires an additional 1–3 business days.

The combined estimated time from payment confirmation to delivery is therefore generally 8–18 business days.

Business days refer to Monday through Friday, excluding public holidays.

These delivery estimates are provided for general guidance and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination country, customs clearance, carrier operations, local delivery conditions, weather disruptions, public holidays, and other circumstances outside our reasonable control.

Remote areas and destinations requiring additional customs procedures may experience longer delivery times.

We recommend allowing additional time when ordering lighting products for renovations, scheduled installations, special occasions, or other time-sensitive projects.

5. Third-Party Fulfillment and Separate Shipments

Depending on product availability and destination, Marketjomi may use third-party fulfillment partners, suppliers, warehouses, and logistics providers to prepare or deliver orders.

Where applicable, an order may be shipped from a fulfillment location different from our registered business address.

Products in the same order may occasionally be dispatched from different locations or delivered in separate packages because of differences in product dimensions, packaging requirements, inventory availability, or shipping arrangements.

For example, pendant lights, table lamps, and decorative lanterns may require different protective packaging or fulfillment arrangements.

If an order is divided into multiple shipments, the packages may arrive on different dates, and separate tracking information may be provided when available.

You will not be charged additional shipping fees solely because Marketjomi chooses to divide an order into multiple shipments.

Where required by applicable law, we will provide relevant information about third-party fulfillment arrangements and material changes affecting shipping or delivery.

6. Shipping Confirmation and Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

You may use the tracking number provided to check the progress of your shipment through the designated carrier's tracking service.

Please allow sufficient time for tracking information to become available after dispatch.

Tracking updates may occasionally be delayed while packages are moving between shipping facilities, undergoing customs clearance, or being transferred to local delivery partners.

If you have questions about your shipment or experience difficulty accessing tracking information, please contact [email protected] and include your order number.

Our customer support team will make reasonable efforts to assist you in locating your shipment.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your recipient name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number before completing checkout.

Incorrect or incomplete delivery information may result in shipping delays, unsuccessful delivery attempts, or returned packages.

If you discover an error in your shipping address, please contact [email protected] as soon as possible.

We will make reasonable efforts to update your shipping details before dispatch, but changes cannot be guaranteed after an order has entered fulfillment or has been shipped.

If a package cannot be delivered because of incorrect or incomplete address information, our customer support team will review the available options based on the shipment status and applicable carrier requirements.

Any additional shipping charges will be communicated where applicable and will not affect your statutory consumer rights.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Any applicable duties or taxes collected directly by Marketjomi during checkout will be displayed before payment is completed.

Unless otherwise stated during checkout or required by applicable law, additional import duties, customs processing charges, or local taxes not collected or prepaid at checkout may be payable by the recipient.

Customers are responsible for understanding applicable import requirements and potential charges in their destination country before placing an order.

Customs authorities may inspect shipments or request additional information, which may extend delivery times.

We will provide reasonable assistance with shipping-related inquiries, but we cannot guarantee the timing of customs clearance.

9. Delayed Deliveries

Although we aim to provide accurate delivery estimates, unexpected circumstances may occasionally affect shipping times.

Potential causes of delay include severe weather, transportation disruptions, customs inspections, public holidays, carrier capacity limitations, incorrect delivery information, and other operational issues.

If your order is taking significantly longer than the estimated delivery period, please contact [email protected].

Our customer service team will review the available tracking information and make reasonable efforts to investigate the delay.

If we become aware that an order cannot be dispatched within the stated processing period or that a material delay is likely, we will make reasonable efforts to notify you and provide updated information.

Where required by applicable law, you may choose to accept a revised delivery timeframe or cancel the affected order for a refund.

Nothing in this policy excludes or limits any statutory rights relating to delayed delivery, cancellation, or refunds.

10. Lost or Undelivered Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check your delivery address, mailbox, parcel collection location, and any available delivery notifications.

You may also wish to check with household members, building management, or the designated delivery location where appropriate.

If the package remains missing, please contact [email protected] with your order number and tracking information.

We may contact the shipping carrier to investigate the delivery status.

If a shipment is confirmed lost or cannot be delivered, we will review the circumstances and provide an appropriate resolution, which may include a replacement shipment, a refund, or another remedy required by applicable law.

Customers will not lose their statutory rights merely because a carrier marks a package as delivered.

11. Damaged, Defective, or Incorrect Items

We take reasonable care in preparing and packaging our lighting products for shipment.

However, delicate products such as glass pendant lights, decorative table lamps, and lanterns may occasionally be damaged during transportation.

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact [email protected] as soon as reasonably possible after delivery.

Please provide your order number, a description of the issue, and clear photographs of the affected product and packaging when available.

Our customer support team will review the information and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Depending on the circumstances, the resolution may include replacement components, a replacement product, a refund, or another legally appropriate remedy.

For confirmed damaged, defective, or incorrectly supplied products, Marketjomi will cover reasonable return shipping costs where a return is required, except where otherwise permitted by applicable law.

For safety reasons, do not install or operate lighting products with visibly damaged electrical components.

12. Order Changes and Cancellations

If you need to modify or cancel an order, please contact [email protected] as soon as possible.

We will make reasonable efforts to accommodate requests received before an order has been dispatched.

However, changes and cancellations cannot always be guaranteed once an order has entered fulfillment or has been shipped.

If your order has already been dispatched, you may need to follow the applicable return procedure after receiving the package.

If an order is successfully canceled before shipment, an eligible refund will be processed through the original payment method.

Any cancellation or withdrawal rights provided by applicable law will continue to apply.

13. Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with the Marketjomi Return & Refund Policy.

Eligible return requests may generally be submitted within 30 calendar days of the date an order is delivered, subject to the conditions in that policy and applicable law.

Customers should contact [email protected] before returning an item to obtain the appropriate return authorization and shipping instructions.

Return shipping costs, refund eligibility, and refund processing times depend on the circumstances of the request and the applicable policy.

Please do not send returned products to our registered business address unless our customer support team has specifically authorized that return location.

Nothing in this Shipping Policy limits your rights under our Return & Refund Policy or applicable consumer protection laws.

14. Contact Us

If you have questions about shipping fees, delivery destinations, order processing, estimated delivery times, tracking information, customs charges, or shipping-related concerns, please contact us using the information below.

Brand Name: Marketjomi

Website: https://marketjomi.com

Email: [email protected]

Legal Business Name: Quanzhou Taiwan Investment Zone Xinwei Communication Equipment Co., Ltd.

Registered Business Address: No. 4-2, Zhaoyang Street, Luoyang Town, Quanzhou Taiwan Investment Zone, Quanzhou, Fujian Province, 362121, China

We aim to provide clear shipping information and helpful assistance throughout your shopping experience.

Thank you for choosing Marketjomi. We look forward to helping you bring warmth, comfort, and beautiful lighting into your home.