Return & Refund Policy

At Marketjomi, we want every customer to enjoy a convenient, transparent, and satisfying shopping experience.

Marketjomi is operated by Quanzhou Taiwan Investment Zone Xinwei Communication Equipment Co., Ltd. We offer a selection of pendant lights, table lamps, garden lanterns, decorative lighting, and related home illumination accessories.

This Return & Refund Policy explains the procedures for returns, exchanges, refunds, damaged or defective products, missing items, and order cancellations for purchases made through https://marketjomi.com.

1. Return Eligibility

Marketjomi offers a 30-day return policy. You may request a return within 30 calendar days of the date your order is delivered, subject to the conditions described in this policy and applicable consumer protection laws.

To qualify for a standard change-of-mind return, the product must be unused, in its original condition, and returned with its original packaging, accessories, components, manuals, and other included materials where applicable.

Proof of purchase, such as an order confirmation email or order number, is required.

For lighting products, all included components should be returned together, including lampshades, mounting accessories, electrical components, and other supplied parts.

Products that have been permanently installed, modified, intentionally damaged, or used beyond what is reasonably necessary to inspect them may not qualify for a standard change-of-mind return.

These conditions do not limit your statutory rights concerning defective, damaged, incorrectly supplied, or otherwise non-conforming products.

2. How to Request a Return

To request a return, please contact our customer service team at [email protected] within 30 calendar days of delivery.

Please provide your order number, the product name, and a brief explanation of why you would like to return the item.

If the product is damaged, defective, incomplete, or incorrect, please include photographs of the affected product and its packaging when reasonably available.

Our customer support team will review your request and provide return authorization and the appropriate shipping instructions.

We aim to respond to return inquiries within 1–2 business days, excluding weekends and public holidays.

Please do not send products back before contacting our customer service team. Unauthorized returns may result in processing delays because we may be unable to identify the package or match it to the original order.

Once your return request has been approved, please follow the instructions provided by our customer support team, including any applicable return shipping deadline.

3. Damaged, Defective, or Incorrect Products

We take reasonable care when preparing and packaging our lighting products for shipment. However, delicate products such as glass pendant lights, decorative table lamps, and lanterns may occasionally be damaged during transportation.

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact [email protected] as soon as reasonably possible after delivery.

Please provide your order number, a description of the issue, and clear photographs of the affected product and packaging when available.

Our customer service team will review the information and determine an appropriate resolution in accordance with applicable law.

Depending on the circumstances, this may include a replacement product, replacement components, a refund, or another legally appropriate remedy.

For confirmed damaged, defective, or incorrectly supplied products, Marketjomi will cover reasonable return shipping expenses where a return is required, or provide an appropriate alternative resolution, subject to applicable law.

For safety reasons, please do not install, connect, or operate lighting products with visibly damaged electrical components.

Your statutory rights concerning defective, damaged, or incorrectly supplied products remain unaffected by this policy.

4. Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law or agreed by Marketjomi.

Return shipping costs may vary depending on product dimensions, package weight, shipping carrier, and return destination.

Certain lighting products, including large pendant fixtures and fragile decorative lamps, may require protective packaging and careful transportation.

If the return is due to a confirmed product defect, shipping damage, or an incorrect item being sent, Marketjomi will cover reasonable return shipping costs where a return is necessary, subject to applicable law.

Where applicable, we may provide a prepaid return shipping label or alternative instructions for resolving the issue.

Original shipping charges are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.

If your original order qualified for free shipping, you will not automatically be charged the original outbound shipping cost solely because you request an eligible return.

For returns involving oversized or bulky products, we will provide information about applicable return shipping costs where required by law.

We recommend using a reliable shipping carrier with tracking information when returning products.

5. Refund Processing

Once an eligible returned product has been received, we aim to inspect it and notify you of the refund decision within 3–5 business days.

Returned products may be inspected to confirm their condition and verify that the necessary components and accessories are included.

If your return is approved, the refund will generally be issued to your original payment method within 5–10 business days after approval, subject to the statutory refund deadlines applicable to your order.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Refunds will normally be issued through the original payment method unless otherwise agreed or required by applicable law.

For certain statutory withdrawal requests, different refund deadlines and delivery charge reimbursement requirements may apply. Where applicable law requires a refund before our normal inspection or processing period has ended, the statutory deadline will take precedence.

If you have not received your approved refund after the applicable processing period, please contact [email protected].

Our customer support team will assist you in reviewing the refund status.

6. Non-Returnable Items

Certain products may be excluded from standard change-of-mind returns where permitted by applicable law.

These may include personalized or custom-made products, gift cards if offered, and products clearly identified as non-returnable before purchase.

Products that have been permanently installed, significantly altered, intentionally damaged, or returned with missing essential components may also be ineligible for a standard change-of-mind refund.

For electrical lighting products, modifications to wiring, electrical connections, or structural components may affect standard return eligibility.

Items with damage caused by improper installation, unauthorized modification, misuse, or accidents after delivery may not qualify for a standard change-of-mind refund.

These exclusions do not affect your statutory rights regarding defective, incorrectly described, damaged, or otherwise non-conforming products.

Nothing in this section excludes a statutory right of withdrawal or another consumer protection right that cannot legally be excluded.

7. Exchanges

If you would like to exchange a product for a different style, size, color, or model, please contact [email protected].

Exchanges are subject to product availability and return eligibility.

For example, if you would like to exchange a pendant light for a different finish or replace a table lamp with another design, our customer support team will review the available options.

If a direct exchange is not possible, we may recommend returning the eligible item for a refund and placing a new order.

If the replacement product has a different price, any applicable price difference will be communicated before the exchange is finalized.

For damaged, defective, or incorrect products, replacement arrangements will be handled in accordance with applicable consumer protection laws.

8. Order Cancellations

If you need to cancel your order, please contact [email protected] as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been shipped.

However, orders may enter processing shortly after payment confirmation, and cancellation cannot always be guaranteed once fulfillment has begun.

If your order has already been shipped, you may need to follow the applicable return procedure after delivery.

If an order is successfully canceled before shipment, an eligible refund will be processed through the original payment method.

Any statutory cancellation or withdrawal rights available under applicable law will continue to apply, regardless of whether an order has entered fulfillment or been shipped.

9. Missing Items or Components

If your order arrives with missing accessories, installation components, or other included parts, please contact our customer service team at [email protected].

Please provide your order number, product details, and information about the missing components.

Depending on the product and circumstances, we may arrange replacement components, a replacement product, a refund, or another appropriate resolution.

We understand that complete parts and accessories are important for the safe and proper use of lighting products.

Please avoid installing or operating a lighting fixture if essential electrical or mounting components are missing.

10. Return Packaging Requirements

To help protect products during return transportation, we recommend using the original product packaging whenever reasonably possible.

Lighting products may include fragile materials such as glass, ceramic, metal finishes, or decorative shades.

Please ensure that the returned product is securely packaged and adequately protected.

All original accessories, hardware, manuals, and included components should be returned where applicable.

If the original packaging is unavailable, suitable protective packaging may be used, provided the product is adequately secured for transportation.

For change-of-mind returns, customers may be responsible for damage caused by inadequate return packaging, subject to applicable law.

For defective or incorrectly supplied products, packaging requirements will not be applied in a manner that unlawfully restricts your consumer rights.

11. Lost or Delayed Return Shipments

If you have shipped an authorized return and the package has not arrived at the designated return location, please contact the shipping carrier using your tracking information.

You may also contact [email protected] for assistance.

We recommend retaining your shipping receipt and tracking details until the return has been completed.

If the return shipment is lost or significantly delayed, we will review the circumstances and available carrier information.

Responsibility for lost return shipments will be determined according to the circumstances of the return and applicable law.

12. Return Address

Customers must contact our customer service team before returning any products.

Approved returns should be shipped only to the return address provided in the return authorization instructions.

Our registered business address is not necessarily the designated return processing facility.

Please do not send products directly to our registered business address unless our customer support team has specifically authorized that location.

For return authorization and the correct return shipping address, please contact [email protected].

13. International Returns

For customers located outside the country from which an order is fulfilled, return shipping arrangements may vary depending on the destination, product dimensions, carrier services, and applicable customs requirements.

Customers requesting change-of-mind returns may be responsible for international return shipping costs where this has been appropriately disclosed and is permitted by applicable law.

If an item is confirmed to be defective, damaged, or incorrectly supplied, we will provide an appropriate resolution in accordance with applicable consumer protection requirements.

International returns may require additional documentation or customs procedures. Please contact our customer service team before arranging an international return so that we can provide the correct instructions.

Any applicable statutory consumer rights remain unaffected.

14. Additional Rights for European Union and Other Eligible Consumers

Where Marketjomi sells to consumers in the European Union, the European Economic Area, or another jurisdiction that provides a statutory right of withdrawal for online purchases, the applicable legal requirements will apply.

For eligible purchases covered by European Union consumer law, consumers generally have 14 days from the date of delivery to withdraw from an online purchase without giving a reason, subject to applicable legal exceptions.

To exercise this right, please notify us at [email protected] within the applicable withdrawal period.

Unless an exception applies, you must send the product back within 14 days after notifying us of your decision to withdraw.

Customers may be responsible for the direct cost of returning goods when permitted by law and when the required information about return costs has been provided before purchase.

For eligible statutory withdrawals, refunds will include the required reimbursement of standard outbound delivery charges. Additional charges resulting from selecting a more expensive delivery method may not be refundable where permitted by law.

Refunds for eligible statutory withdrawals will be issued within the applicable legal deadline. Where permitted by law, we may withhold reimbursement until we have received the returned goods or received evidence that the goods have been sent back, whichever occurs first.

Customers may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by applicable law.

The 30-day return policy offered by Marketjomi does not reduce any longer or additional statutory rights available to consumers.

For customers in other jurisdictions, any applicable statutory withdrawal, cancellation, warranty, or refund rights will also take precedence over conflicting provisions in this policy.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit consumer rights that cannot legally be waived.

Depending on your country or region, you may have additional rights relating to cancellation, product conformity, defective goods, refunds, warranties, and remedies for goods that do not meet applicable legal requirements.

Where applicable consumer protection laws provide greater rights than those described in this policy, the applicable legal requirements will prevail.

We are committed to reviewing return and refund requests fairly and providing appropriate assistance to our customers.

16. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, missing components, order cancellations, or return shipping arrangements, please contact our customer service team using the information below.

Brand Name: Marketjomi

Website: https://marketjomi.com

Email: [email protected]

Legal Business Name: Quanzhou Taiwan Investment Zone Xinwei Communication Equipment Co., Ltd.

Registered Business Address: No. 4-2, Zhaoyang Street, Luoyang Town, Quanzhou Taiwan Investment Zone, Quanzhou, Fujian Province, China

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

At Marketjomi, we are committed to providing a reliable shopping experience and helping customers find lighting products that bring warmth, comfort, and style to their homes.

Thank you for shopping with Marketjomi.